statistics.routing-points
Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of Routing Point identifiers in the following format: (<routingPointNumber>@<switchName>)
Changes Take Effect: Immediately.
Specifies the list of routing points for which routing point statistics are calculated.
statistics.refresh-time
Section: interaction-workspace
Default Value: 10
Valid Values: An integer value greater than 0.
Changes Take Effect: When the application is started or restarted.
Defines the frequency of notification (in seconds) for statistics.
statistics.queues
Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of queue identifiers in the following format: (<queueNumber>@<switchName>)
Changes Take Effect: Immediately.
Specifies the list of queues for which queue statistics are calculated. List of queues can be set through a variable: $AGENT.LOGINQUEUE$ (the queue on which the agent logged in ), $AGENTGROUP.ORIGINATIONDNS$ (the queues set as the origination DNs in the agent groups to which this agent belongs).
statistics.displayed-statistics
Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of Statistic names.
Changes Take Effect: Immediately.
Specifies the statistics that are displayed in the Contact Center Statistics tab. The statistics specified by this option match the names of the statistics defined in the options of the Application sections.
Statistics options
Related Resources
The following topics discuss the implementation of these options: