Jump to: navigation, search

statistics.routing-points

Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of Routing Point identifiers in the following format: (<routingPointNumber>@<switchName>)
Changes Take Effect: Immediately.


Specifies the list of routing points for which routing point statistics are calculated.

statistics.refresh-time

Section: interaction-workspace
Default Value: 10
Valid Values: An integer value greater than 0.
Changes Take Effect: When the application is started or restarted.


Defines the frequency of notification (in seconds) for statistics.

statistics.queues

Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of queue identifiers in the following format: (<queueNumber>@<switchName>)
Changes Take Effect: Immediately.


Specifies the list of queues for which queue statistics are calculated. List of queues can be set through a variable: $AGENT.LOGINQUEUE$ (the queue on which the agent logged in ), $AGENTGROUP.ORIGINATIONDNS$ (the queues set as the origination DNs in the agent groups to which this agent belongs).

statistics.displayed-statistics

Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of Statistic names.
Changes Take Effect: Immediately.


Specifies the statistics that are displayed in the Contact Center Statistics tab. The statistics specified by this option match the names of the statistics defined in the options of the Application sections.

Statistics options

Tip
For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.

Related Resources

The following topics discuss the implementation of these options:

This page was last edited on July 23, 2020, at 12:35.
Comments or questions about this documentation? Contact us for support!