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Team Communicator options

teamcommunicator.add-recent-filters.voice

  • Default Value: ""
  • Valid Values: A comma-separated list of media types: internal, external, consultation
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies whether to store incoming interactions into the "Recent" buffer. By default, the Recent buffer stores only the actions of the agent, such as recent outbound voice calls. If one or more of the valid values is specified, then recent inbound interactions of that type are also stored in the Recent buffer. This enables agents to see a record of missed calls of the specified type(s).

teamcommunicator.always-clear-textbox-on-new-interaction

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: Immediately.
  • Description: When the value of this option is set to true, Workspace clears the Team Communicator search text box when an interaction is initiated by pressing Enter or by clicking on one of the media-types that are displayed in the Team Communicator results. When the value of this option is set to false, the Team Communicator search text box is cleared only when an interaction is initiated by pressing Enter.

teamcommunicator.contact-favorite-fields

  • Default Value: Category,FirstName,LastName,PhoneNumber,EmailAddress
  • Valid Values: A comma-separated list of values from the following list: Contact, FirstName, LastName, PhoneNumber, EmailAddress.
  • Changes take effect: When the application is started or restarted.
  • Description: The list of fields that are displayed to an agent when adding or editing a favorite that is created from a Contact.

teamcommunicator.corporate-favorites

  • Default Value: ""
  • Valid Values: A comma-separated list of favorite names.
  • Changes take effect: When the application is started or restarted.
  • Description: The list of corporate favorites (quick dial favorites) that are configured in Configuration Server for an Agent, Agent Group, Skill, Routing Point, Queue, Interaction Queue, or Custom Contact in the same tenant as the agent. See the Procedure: Creating Corporate Favorites for information about creating Corporate Favorite objects in the configuration layer.

teamcommunicator.corporate-favorites-file

  • Default Value: ""
  • Valid Values: Absolute or relative path to an XML file that contains a list of corporate favorites.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the name and the path to your corporate favorites definition file. The path can be relative to the Workspace working directory (for example: Favorites\CorporateFavorites.txt) or an absolute path (for example: C:\PathToFavorites\CorporateFavorites.txt). The file must be in XML format. Overrides the teamcommunicator.corporate-favorites option.

teamcommunicator.custom-favorite-fields

  • Default Value: Category,FirstName,LastName,PhoneNumber,EmailAddress
  • Valid Values: A comma-separated list of valid interaction queue names.
  • Changes take effect: When the application is started or restarted.
  • Description: The list of fields that are displayed to an agent when adding or editing a favorite that is created from a typed phone number or email address.

teamcommunicator.interaction-queue-presence-metrics

[Added: 8.5.102.06]

  • Default Value: interaction-queue-presence
  • Valid Values: A string that contains a comma separated list of interaction queue presence options section names.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies a list of interaction queue presence sections. Each of these sections contain a valid statistic name related to the interaction queue, the text to be displayed in Team Communicator, a warning level value, an error level value, and a list of object ids that apply to this presence statistic.

teamcommunicator.internal-favorite-fields

  • Default Value: Category,DisplayName
  • Valid Values: A comma-separated list of values from the following list: Category, DisplayName.
  • Changes take effect: When the application is started or restarted.
  • Description: The list of fields that are displayed to an agent when adding or editing a favorite that is created from a named resource.

teamcommunicator.list-filter-showing

  • Default Value: Agent,AgentGroup,Skill,RoutingPoint,Queue,InteractionQueue,Contact,CustomContact
  • Valid Values: A comma-separated list of values from the following list: Agent, AgentGroup, Skill, RoutingPoint, Queue, Contact, InteractionQueue, CustomContact
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the list of filters that an agent can use to search for contacts and internal targets by using the Team Communicator. The object types are presented in the specified order.

teamcommunicator.list-status-reachable

  • Default Value: NotReady
  • Valid Values: A comma-separated list of agent status from the following list: NotReady, LoggedOff, Busy
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the list of statuses, excepting Ready, for which a target agent can be contacted for consultation, transfer, and conference, requests. If the status of the target agent is neither Ready nor in the list of allowed statuses, the target agent will not be listed as available for consultation, transfer, and conference requests. Note: The value LoggedOff typically applies to off-line media types such as Email.

teamcommunicator.load-at-startup

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the application is started or restarted.
  • Description: Provides performance protection if you have a large number of agents that all login at the same time. Specifies whether all the configuration elements (Agents, Agent Groups, Queues, Routing Points, Skills) that are required by the Team Communicator are loaded at login. If this option is set to false, the elements are not loaded at login; instead, they are loaded when the Team Communicator is used for the first time in the session.

teamcommunicator.max-favorites-size

  • Default Value: 50
  • Valid Values: Any positive integer value.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the maximum number of entries in the list of favorites that is displayed while an agent is entering a contact or target name in the favorites view. Note: High values (100+) will impact the performance of the workstation and application.

teamcommunicator.max-suggestion-size

  • Default Value: 10
  • Valid Values: An integer value from 1 through 50.
  • Changes take effect: When the application is started or restarted.
  • Description: Maximum size of the suggestion list that is displayed while an agent is entering a contact or target name.

teamcommunicator.queue-presence-metrics

[Added: 8.5.102.06]

  • Default Value: queue-presence
  • Valid Values: A string that contains a comma separated list of queue presence options section names.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies a list of queue presence sections. Each of these sections contain a valid statistic name related to the queue, the text displayed in Team Communicator, a warning level value, an error level value, and a list of object ids that apply to this presence statistic.

teamcommunicator.recent-max-records

  • Default Value: 10
  • Valid Values: An integer value from 1 through 50.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the maximum number of internal entries (for example, agent and groups) and the maximum number of external entries (customer contacts) to be displayed in the Team Communicator suggestion list while an agent is entering a contact or target name. For example, if 10 is specified, up to 10 internal targets and up to 10 contacts may be displayed.

teamcommunicator.request-start-timer

  • Default Value: 300
  • Valid Values: An integer value from 1 through 5000.
  • Changes take effect: When the application is started or restarted.
  • Description: Request start timer wait interval, in milliseconds, between the last key pressed and the beginning of the search through the contact database.

teamcommunicator.routing-point-presence-metrics

[Added: 8.5.102.06]

  • Default Value: routing-point-presence
  • Valid Values: A string that contains a comma separated list of routing point presence options section names.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies a list of routing point presence sections. Each of these sections contain a valid statistic name related to the routing point, the text to be displayed in Team Communicator, a warning level value, an error level value, and a list of object ids that apply to this presence statistic.

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This page was last modified on October 26, 2018, at 06:33.