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SMS options

[Modified: 8.5.122.08]

sms.agent.prompt-color

[Modified: 8.5.122.08]

  • Default Value: #FF2E6599
  • Valid Values: Valid Hexadecimal color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the prompt for the messages that are entered by an agent in the SMS interaction view.

sms.agent.text-color

[Modified: 8.5.122.08]

  • Default Value: #FF3D464D
  • Valid Values: Valid Hexadecimal color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the text of the messages that are entered by an agent in the SMS interaction view.

sms.auto-answer

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: At the next interaction.
  • Description: Specifies whether an SMS interaction is automatically accepted and joined when an Interaction Server Invite event is received. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

sms.auto-answer.enable-reject

[Added: 8.5.105.12]

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: At the next interaction.
  • Description: Specifies whether the Reject button is available in the interaction notification when the value of sms.auto-answer is set to true and the value of sms.auto-answer.timer is greater than 0. The privilege to reject interactions must be granted. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

sms.auto-answer.timer

[Added: 8.5.105.12]

  • Default Value: 0
  • Valid Values: Any integer greater than or equal to 0.
  • Changes take effect: At the next interaction.
  • Description: Specifies the time, in seconds, after which an incoming interaction is automatically answered if the value of sms.auto-answer is set to true. If the value 0 is specified, interactions are immediately auto-answered. If any positive integer value is specified, then an interaction notification is displayed to the agent and a timer counts down the seconds until the interactions is auto-answered. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

sms.client.prompt-color

[Modified: 8.5.122.08]

  • Default Value: #FFAF4F0B
  • Valid Values: Valid Hexadecimal color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the prompt for the messages entered by a contact in the SMS interaction view.

sms.client.text-color

[Modified: 8.5.122.08]

  • Default Value: #FF3D464D
  • Valid Values: Valid Hexadecimal color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the text received by a contact in the SMS interaction view.

sms.default-queue

  • Default Value: ""
  • Valid Values: A valid name of a Script of type Interaction Queue.
  • Changes take effect: At the next interaction.
  • Description: Specifies the Interaction Queue in which a new or reply outbound SMS are placed when an agent clicks Send and before the interaction is placed in an outbound queue.

sms.from-numbers-business-attribute

  • Default Value: ""
  • Valid Values: A valid name of a Business Attribute.
  • Changes take effect: At the next interaction.
  • Description: A character string that specifies the name of the Business Attribute that contains the Attribute Values that are used as from numbers of outbound SMS interactions.

sms.max-message-number

  • Default Value: 8
  • Valid Values: Any integer greater than or equal to 0.
  • Changes take effect: At the next interaction.
  • Description: Specifies the maximum number of SMS allowed per message. 0 means there is no maximum value.

sms.other-agent.prompt-color

  • Default Value: #FF295B00
  • Valid Values: Valid Hexadecimal color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the prompt for the messages that are entered by the target agent in the SMS interaction view.

sms.other-agent.text-color

  • Default Value: #FF3D464D
  • Valid Values: Valid Hexadecimal color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the text entered by another agent in the SMS interaction view.

sms.outbound-queue

  • Default Value: ""
  • Valid Values: Name of a valid Script of type Interaction Queue.
  • Changes take effect: At the next interaction.
  • Description: Specifies the Interaction Queue in which a new or reply outbound SMS are placed when an agent clicks Send. This option is used only when the Interaction Workflow does not specify the Queue for New Interactions when Inbound SMS are being routed to an agent.

sms.prompt-for-done

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: At the next interaction.
  • Description: Specifies if the application prompts a confirmation message when the user clicks Done. This option is only available for interaction open media. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

sms.ringing-bell

  • Default Value: Sounds\Ring.mp3|10|-1|primary
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
  • Changes take effect: At the next interaction.
  • Description: Specify the SMS channel ringing sound configuration string, for example: Sounds\Ring.mp3|10|-1|primary
    The value has four components that are separated by the character '|':
  1. The file name and folder relative to the application folder. In some virtual desktop environments, MP3 and other sound file formats cannot be rendered by Direct Show filters. In this scenario, use Direct Show compatible formats such as .wav.
  2. The priority. The higher the integer the higher the priority.
  3. The duration:
    1. -1 means play and repeat until an explicit message stops it. For example, the established event stops the ringing sound.
    2. 0 means play the whole sound one time.
    3. An integer > 0 means a time, in milliseconds, to play and repeat the sound.
  4. Specify whether tones are played on the default audio device, a secondary audio device, or both. If no value is specified for this flag, the value |primary is used by default.

sms.simple-transcript

[Added: 8.5.122.08]

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: Immediately
  • Description: Specifies whether the SMS transcript is displayed as simple lines of text lines instead of text blocks.

sms.subject-max-chars

  • Default Value: 25
  • Valid Values: A positive integer.
  • Changes take effect: At the next interaction.
  • Description: Specifies the maximum number of characters from the SMS message that are used to create the message subject in the contact history if the history does not contain subject. A value of 0 means no subject is created.

sms.system.text-color

  • Default Value: #FF8C8C8C
  • Valid Values: Valid Hexadecimal color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the text for system messages in the SMS interaction view.

sms.time-stamp

  • Default Value: true
  • Valid Values: true, false.
  • Changes take effect: Immediately.
  • Description: Specifies whether the time stamp is displayed in the SMS transcript area.

sms.transcript-time-frame

  • Default Value: 24
  • Valid Values: A positive integer value.
  • Changes take effect: At the next interaction.
  • Description: Specifies the range of time, in hours, in which to search for previous interactions by the same contact to populate the SMS transcript from the contact history. A value of 0 means nothing is added to the contact history.

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This page was last modified on October 26, 2018, at 06:33.