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log.verbose

Section: interaction-workspace
Default Value: Trace
Valid Values: Select a value from the following list: All, Debug, Trace, Interaction, Standard, Alarm, None
Changes Take Effect: Immediately.


Defines the level of logging of overall application. If the value is set lower than the level specified by ESDK or PSDK, all levels are set to verbose. The levels correspond with the following keywords in the log file:

  • Debug corresponds with the DEBUG keyword.
  • Trace corresponds with the INFO keyword.
  • Interaction corresponds with the WARN keyword.
  • Standard corresponds with the ERROR keyword.
  • Alarm corresponds with the FATAL keyword.

log.Trace

Section: interaction-workspace
Default Value: $Application.RootApplicationData$\log\InteractionWorkspace
Valid Values: A valid URL.
Changes Take Effect: Immediately.


Defines the full path of the log file. The file name uses the following extension:

?.%date{yyyyMMdd_HHmmss_fff}.log?.

The full path can also contain the following field codes:

$Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$,$Application.Exe$,$Application.ApplicationData$,$Application.RootApplicationData$,$Env.X$ (where X is the name of environment variable).

log.segment

Section: interaction-workspace
Default Value: 10MB
Valid Values: $number$ KB or $number$ sets the maximum segment size, in kilobytes. The minimum segment size is 100 KB. $number$ MB sets the maximum segment size, in megabytes.
Changes Take Effect: When the application is started or restarted.


If set, specifies that there is a segmentation limit for a log file and defines the limit size in either kilobytes (KB) or megabytes (MB). If the current log segment exceeds the defined size, the file is closed and a new one is created.

log.PSDK.SwitchPolicy

Section: interaction-workspace
Default Value: Standard
Valid Values: One value from this list: All, Debug, Trace, Interaction, Standard, Alarm
Changes Take Effect: Immediately.
Introduced: 8.5.100.05

Specifies the level of logging for the PSDK SwitchPolicy API.

log.PSDK

Section: interaction-workspace
Default Value: Standard
Valid Values: One value from this list: All, Debug, Trace, Interaction, Standard, Alarm
Changes Take Effect: Immediately.


Specifies the level of logging for the PSDK API.

log.max-age

Section: interaction-workspace
Default Value: 10
Valid Values: An integer value from 0 in days
Changes Take Effect: When the application is started or restarted.


Specifies the maximum number of days for which Workspace log files are kept. If the option value is greater than 0, the application deletes the old log files (older than the value of this option) at startup. If the option value is set to 0, log files are not deleted at startup.

log.filter-data.<keyName>

Section: interaction-workspace
Default Value: Copy
Valid Values: Select a value from the following list:

  • copy
  • skip
  • hide
  • hide-first,<n>
  • unhide-last,<n>
  • unhide-first,<n>
  • unhide-last,<n>
  • custom-filter,<KeyPrefix>,<KeyPost>,<ValuePrefix>,<ValuePost>

The filter 'custom-filter' enables you to define KeyPrefix, KeyPost, ValuePrefix, and ValuePost.
Example: log.filter-data.Subject: custom-filter,>,<,>#,#<
Changes Take Effect: Immediately.


Defines the treatment of specific data in the log.
It overrides the general settings specified by the log.default-filter-type option.

log.default-filter-type

Section: interaction-workspace
Default Value: Copy
Valid Values: Select a value from the following list:

  • copy
  • skip
  • hide
  • hide-first,<n>
  • unhide-last,<n>
  • unhide-first,<n>
  • unhide-last,<n>
  • custom-filter,<KeyPrefix>,<KeyPost>,<ValuePrefix>,<ValuePost>

The filter 'custom-filter' enables you to define some KeyPrefix, KeyPost, ValuePrefix, ValuePost.
Example: log.default-filter-type: custom-filter,<,>,<#,#>
Changes Take Effect: Immediately.


Specifies the default view of KVList information (including UserData, Extensions, and Reasons) in the log.
It is applied to the attributes of all KVList pairs except those that are explicitly defined in the log-filter-data key.

Log options

Tip
For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.

Related Resources

The following topics discuss the implementation of these options:

This page was last edited on July 21, 2020, at 18:19.
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