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Section: interaction-workspace
Default Value:
Valid Values: A string in format sip:host:port
Changes Take Effect: At application restart.

Specifies the URI of the voice recorder. Use this option if you will use a voice recorder other than the one that is configured in GVP.


Section: interaction-workspace
Default Value: NETANN
Valid Values: NETANN or MSML
Changes Take Effect: At application restart.

Specifies the type of voice recording to be used. NETANN and MSML are supported.

  • NETANN: Legacy call recording using NETANN can be provided by Stream Manager or Genesys Media Server.
  • MSML (Active Recording): Call recording through Media Server Markup Language (MSML) is provided through Genesys Media Server only. For details about this type of recording, refer to “Call Recording—MSML-based” in the SIP Server Deployment Guide.

Active Recording options

For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.

Related Resources

The following topic discusses the implementation of these options:

This page was last edited on July 21, 2020, at 12:59.
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