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Options options

[Modified: 8.5.112.08]

options.clean-up-former-record-location

[Added: 8.5.112.08]

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies whether locally stored configuration information should be removed from a shared folder or Person's annex. Use this option when you enable the options.record-location option.

options.record-location

[Added: 8.5.112.08]

  • Default Value: ""
  • Valid Values: A valid file path to a host directory.
  • Changes take effect: When the application is started or restarted.
  • Description: In environments where the value of the options.record-option-locally-only is set to false, this option specifies the location where agent preferences are stored when an agent exits the application. If the value of this option is left empty, agent preferences are stored in Person's Annex in Configuration Server. The full path can also contain the following field codes: $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$,$Env.X$ (where X is the name of the environment variable). Genesys recommends that you append the agent's Username to the specified path as shown above.

options.record-option-locally-only

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies whether the display settings for the agent are stored locally or in the agent annex.

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This page was last modified on October 26, 2018, at 06:33.