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IM options

[Modified: 8.5.122.08]

im.agent.prompt-color

[Modified: 8.5.122.08]

  • Default Value: #FF2E6599
  • Valid Values: Valid hexadecimal (HTML) color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the prompt for the messages that are entered by the agent in the IM view.

im.agent.text-color

[Modified: 8.5.122.08]

  • Default Value: #FF3D464D
  • Valid Values: Valid hexadecimal (HTML) color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the text of the messages that are entered by the agent in the IM view.

im.auto-answer

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: Immediately.
  • Description: Specify whether an IM interaction is automatically answered when a TServer Ringing event is received. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

im.new-message-bell

  • Default Value: ""
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
  • Changes take effect: Immediately.
  • Description: Specify the new Instant Message sound configuration string -- for example: Sounds\bell.mp3|7|0|primary
    The value has four components that are separated by the character '|':
  1. The file name and folder relative to the application folder. In some virtual desktop environments, MP3 and other sound file formats cannot be rendered by Direct Show filters. In this scenario, use Direct Show compatible formats such as .wav.
  2. The priority -- The higher the integer the higher the priority.
  3. The duration:
    1. 0 means play the whole sound one time.
    2. An integer > 0 means a time, in milliseconds, to play and repeat the sound.
  4. Specify whether tones are played on the default audio device, a secondary audio device, or both. If no value is specified for this flag, the value |primary is used by default.

im.other-agent.prompt-color

[Modified: 8.5.122.08]

  • Default Value: #FF295B00
  • Valid Values: Valid hexadecimal (HTML) color code.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the color of the text of the messages that are entered by the target agent in the IM view.

im.other-agent.text-color

[Modified: 8.5.122.08]

  • Default Value: #FF3D464D
  • Valid Values: Valid hexadecimal (HTML) color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the text of the messages that are entered by the target agent in the IM view.

im.prompt-for-end

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: At the next interaction.
  • Description: Specifies whether Workspace displays a confirmation message when the agent clicks End during an Instant Messaging session.
    This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

im.ringing-bell

  • Default Value: ""
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
  • Changes take effect: Immediately.
  • Description: Specify the ringing Instant Message sound configuration string -- for example: Sounds\bell.mp3|7|0|primary
    The value has four components that are separated by the character '|':
  1. The file name and folder relative to the application folder. In some virtual desktop environments, MP3 and other sound file formats cannot be rendered by Direct Show filters. In this scenario, use Direct Show compatible formats such as .wav.
  2. The priority -- The higher the integer the higher the priority.
  3. The duration:
    1. 0 means play the whole sound one time.
    2. An integer > 0 means a time, in milliseconds, to play and repeat the sound.
  4. Specify whether tones are played on the default audio device, a secondary audio device, or both. If no value is specified for this flag, the value |primary is used by default.

im.simple-transcript

[Added: 8.5.122.08]

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: Immediately
  • Description: Specifies whether the IM transcript is displayed as simple lines of text lines instead of text blocks.

im.system.text-color

  • Default Value: #FF8C8C8C
  • Valid Values: Valid hexadecimal (HTML) color code.
  • Changes take effect: Immediately.
  • Description: Specifies the color of the text of the system messages in the IM view.

im.time-stamp

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: Immediately.
  • Description: Specifies whether the timestamp is displayed in the transcript area.

im.toast-timeout

  • Default Value: 10
  • Valid Values: An integer from 0 to MAXINT.
  • Changes take effect: At the next interaction.
  • Description: Defines the duration, in seconds, that the IM interaction notification is displayed in the Information area of the Main Window before the IM is rejected. The value 0 means that the Interactive Notification is displayed until the agent accepts the instant message invitation.

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This page was last modified on October 26, 2018, at 06:33.