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kpi.show-agent-groups

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.


Specify if agent group KPI information is displayed to the agent for all groups to which the agent is a member.

kpi.refresh-time

Section: interaction-workspace
Default Value: 10
Valid Values: An integer value greater than 0.
Changes Take Effect: When the application is started or restarted.


Defines the frequency of notification (in seconds) for statistics.

kpi.displayed-kpis

Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of KPI names.
Changes Take Effect: Immediately.


Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs.

KPI options

Tip
For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.

Related Resources

The following topics discuss the implementation of these options:

This page was last edited on July 21, 2020, at 18:10.

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