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KPI options

Tip
For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.

kpi.displayed-kpis

  • Default Value: ""
  • Valid Values: A comma-separated list of KPI names.
  • Changes take effect: Immediately.
  • Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs.

kpi.refresh-time

  • Default Value: 10
  • Valid Values: An integer value greater than 0.
  • Changes take effect: When the application is started or restarted.
  • Description: Defines the frequency of notification (in seconds) for KPIs.

kpi.show-agent-groups

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the application is started or restarted.
  • Description: Specify if agent group KPI information is displayed to the agent for all groups to which the agent is a member.
This page was last edited on October 7, 2019, at 15:49.

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