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E-Mail Privileges

[Modified: 8.5.113.11]

The following table lists the E-Mail privileges in the Workspace E-Mail Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator Extension (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).

E-Mail Privileges
Role privilege Description
E-Mail - Can Add Attachments The agent is permitted to include attached files in email interactions.
E-Mail - Can Add Embedded Image In Outbound E-Mail The agent is permitted to add embedded images to outbound email interactions from the clipboard or file explorer. Note: If an agent uses drag and drop to insert an image into an email, it will be added as an attachment, not as an inserted image. Added: 8.1.5xx.xx
E-Mail - Can Change Format New Email The agent is permitted to switch the format of a new outbound email interaction between HTML and plain text. Added: 8.1.40x.xx
E-Mail - Can Change Format Reply Email The agent is permitted to switch the format of a reply outbound email interaction between HTML and plain text. Added: 8.1.40x.xx
E-Mail - Can Decline The agent is permitted to reject email interactions that are directed to the agent.
E-Mail - Can Delete The agent is permitted to delete email interactions from the contact database.
E-Mail - Can Forward As An Attachment The agent is permitted to configure an external email address to which email interactions can be forwarded.
E-Mail - Can Forward The agent is permitted to in-line forward email interactions to external resources.

Added: 8.1.5xx.xx

E-Mail - Can Interim Send The agent is permitted to send interim email interactions to a target.
E-Mail - Can Mark Done The agent is permitted to mark email interactions as Done.
E-Mail - Can Move to Workbin The agent is permitted to move email interactions to a workbin for later handling or handling by another agent or agent group.
E-Mail - Can Print The agent is permitted to print a hard copy of an email interaction.
E-Mail - Can Reply The agent is permitted to reply to the sender of an inbound email interaction.
E-Mail - Can Reply All The agent is permitted to reply to the sender and all other addressees of inbound email interaction.
E-Mail - Can Save The agent is permitted to save email interactions in the in-progress workbin.
E-Mail - Can Send The agent is permitted to send email interactions to a target.
E-Mail - Can Set Interaction Disposition The agent is permitted to set the disposition code of an email interaction.
E-Mail - Can Transfer The agent is permitted to use the instant-transfer functionality.
E-Mail - Can Use E-Mail Channel The agent is permitted to use the email media channel.

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This page was last modified on October 26, 2018, at 06:33.