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Publish/Extract Forecasts

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.



Use the Publish Forecast Wizard to transfer unpublished forecast scenarios to the Workforce Management database's Master Forecast, or to extract Master Forecast information to forecast scenarios.

The following sections cover:

Why Publish Forecasts?

  • Publishing a forecast to the Workforce Management database means that the forecast is final. Schedules for a particular date range are based on the published (Master) forecast for those dates.
  • Until a forecast is published, you cannot calculate certain performance data.

Publishing to the Workforce Management Database

To publish a forecast:

  1. In the Forecast Scenarios view's Scenarios Table, select the scenario that you want to publish. Then click the Publish button on the toolbar.
    The Publish Forecast Wizard's Select Action screen appears.
  2. Select Publish to Master Forecast, and then click Next.
    The Publish to Master Forecast screen appears.
  3. In the Source Dates section, select the Start date and End date.
    These fields define what date range of information you want to publish information from the selected scenario.
    Tip
    By default, the selected scenario's own start and end dates appear in these text boxes. Use the date-selection controls to adjust the dates. You cannot select dates outside the original scenario dates. The scenario and target start dates occur on the same day of the week.
  4. In the Target Dates section, select the Start date and End date.
    These values define the date range for which you want to update information in the Master Forecast.
    Tip
    By default, these fields' entries match those in the Source Dates section. Use the date-selection controls to adjust the dates. Data from a specific weekday is copied only to the same weekday. That is, forecast information for a Monday is copied to one or more Mondays, depending on the target date range that you select. The Monday data is not copied to every day within the target date range.
  5. In the Activities list, select which activities you want to publish to the Master Forecast.
    The tree shows all activities for which the selected scenario contains data.
    Tip
    You can expand business units to display their sites and expand sites to display their activities. You can select multiple activities from different sites.
  6. Click Finish.

Extracting a Forecast from the Workforce Management Database

To transfer data from the Master Forecast into a forecast scenario:

  1. In the Forecast Scenarios view's Scenarios Table, select the scenario to which you want to extract the data. Then click the Publish button on the toolbar.
    The Publish Forecast Wizard's Select Action screen appears.
  2. Select Extract from Master Forecast, and then click Next.
    The Extract from Master Forecast window appears.
  3. In the Source Dates section, select the Start date and End date.
    These values define the date range for which you want to extract information from the Master Forecast.
    Tip
    By default, these values match those in the Target Dates section. Use the date-selection controls to adjust the dates.
  4. In the Target Dates section, select the Start date and End date.
    These values define the date range for which you want to update the information in the selected target scenario.
    Tip
    By default, the scenario's own start and end dates appear in the text boxes. Use the date-selection controls to adjust the dates. For an existing scenario, you cannot select dates outside the scenario's original date range.
  5. In the Activities list, select which activities you want to extract to the target scenario.
    The tree shows all activities for which the Master Forecast scenario contains data.
    Tip
    You can expand business units to display their sites and you can expand sites to display their activities. You can select multiple activities from different sites.
  6. Click Finish.
This page was last edited on October 2, 2020, at 12:35.
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