Historical Data

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

The views in Historical Data are:

Historical Data Volumes	Displays Interaction Volumes and AHT for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
Historical Data Graphs	Displays your choice of statistics, using line charts and a table, for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.

To open these views:

1. From the Home menu on the toolbar, select Forecast.
2. From the Forecast menu on the toolbar, select Historical Data.
3. From the Historical Data menu on the toolbar, select Volumes or Graphs.
4. In the Objects tree, select an activity, Site, Business Unit, or Enterprise.