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Bidding Candidates Selection

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Use the Bidding Candidates Selection dialog to specify which agents are eligible to bid on a chosen bidding scenario.

1. Preparation

  1. Create and configure a Scenario for bidding.
  2. Open the Scenario and select the Profiles/Bidding view.

2. Assigning the Agents

  1. To open the wizard, click Bidding Candidates Selection WM 851 assign bidding agents icon.png in the toolbar.
  2. In the Bidding Candidates Selection dialog, open the Site(s) and then the Team(s).
  3. Select only the team members who will be eligible to bid on your configured Scenario.
  4. Clear the check box to the left of each member who will not be eligible to bid.
  5. Click OK.
This page was last edited on October 2, 2020, at 12:35.
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