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New Schedule Scenario Wizard

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.



Use the New Schedule Scenario Wizard (NSSW) to create a new schedule scenario:

  1. On the Schedule Scenarios view toolbar, click the New button.
    The first of the New Schedule Scenario Wizard's screens, General Parameters, opens.
  2. Fill in the necessary information on each screen, and then click Next.
    Tip
    • Clicking Help on any screen opens a Help page that explains that screen's options.
    • Clicking Back returns you to the previous screen, if you need to revise your entries there.
  3. Click Finish.
    The scenario is created.

In the Schedule Scenarios view, you can now select My Scenarios to load the scenario into the Scenarios table.

This page was last edited on October 2, 2020, at 12:35.
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