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Activities are work items that are tracked and managed using Workforce Management. For example, answering inbound calls, responding to e-mail, completing after-call work, performing scheduled callbacks, and participating in chat sessions.

Some settings might not apply to your contact center.

You must configure activities separately for each site. When you select a site on the Object pane, the activities configured for that location appear in the Activities pane.

In the Activities pane, click an activity to view its properties and edit them.

This page was last modified on August 10, 2017, at 06:45.


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