Jump to: navigation, search

Review Calendar Messages Dialog Box

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

In the Calendar, if you grant a time-off item that exceeds the time-off limits, Workforce Management (WFM) returns a warning. WFM presents all warnings as a table in the Review Calendar Messages dialog box. The columns of the table include the check box column, Team, Agent, Date, and Message.

If you have Prefer/Grant/Decline and Edit Time Off Limits permissions within the Calendar module, you can override the warnings.

  1. Select the check box in the leftmost column of each warning that you want to override, or click the Select All Warnings button.
  2. Click the Proceed for Selected button to ignore the warnings and continue.
Although you can override warnings, you cannot override error messages; their check boxes are disabled.
This page was last edited on October 2, 2020, at 12:35.
blog comments powered by Disqus