Choose Calendar Item

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

To choose a Calendar Item:

1. Select an item from the Calendar Item Type group of radio buttons.
   If you selected agents from more than one site on a previous page, then the list of calendar item types is limited to: Availability, Day Off, Time Off, Exceptions, and Working Hours.
   
   Depending on your selection here, one of several different screens will appear next. If you select:
   • Availability, the next screen is: Choose Start/End Time.
   • Day Off, the next screen is: Comments.
   • Exception, the next screen is: Choose Exception.
   • Shift, the next screen is: Choose Shift.
   • Time Off, the next screen is: Choose Time Off.
   • Working Hours, the next screen is: Choose Start/End Time.
2. Select an item from the Requested State group of radio buttons: Preferred, Granted, or Declined.
   Tip

   If you selected Working Hours or Exception, the required state is preset to Granted. If you grant a Day Off, Scheduler grants the day off regardless of the impact on service levels.
3. Click Next.
   Tip

   If WFM Web cannot assign some selections, it opens a window that lists the agents, days, and reasons involved.

See also: Add (or Edit) Calendar Items Wizard.