Case Information privileges
The following table lists the Case Information privilege in the Workspace Case Information Tasks section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator Extension (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).
|Case Information - Can Edit||Enables agents to edit case information that is configured to be editable.|
|Case Information - Can Add||Enable agents, agent groups, or roles to edit case information.|