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Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next interaction.

Specify by media type whether you want agents to be prompted when they click Send if there are misspelled words in an email, chat, or SMS message. The following media names are supported: chat, email, sms.


Section: interaction-workspace
Default Value:
Valid Values: Absolute or relative path to a text file.
Changes Take Effect: When the application is started or restarted.

Specifies the name and the path to your corporate dictionary file. The path can be relative to the Workspace working directory (for example: Dictionaries\CorporateDictionary.txt) or an absolute path (for example: C:\PathToDictionaries\CorporateDictionary.txt). The file must consist of a list of words (one word per line) with ANSI, Unicode, UTF-8 encoding (any encoding accepted by Microsoft .NET).


Section: interaction-workspace
Default Value:
Valid Values: Comma-separated list of words
Changes Take Effect: When the application is started or restarted.

Specifies a comma-separated list of dictionary words that conform to the limitations of allowable characters in the configuration layer. Typically you would use this list to specify common words in your company, such as your company name or product name.

Spellchecker options

For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.

Related Resources

The following topic discusses the implementation of these options:

This page was last edited on July 23, 2020, at 12:24.


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