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security.session-lock-set-agent-not-ready

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.139.06

Specifies whether the agent status is switched to Not Ready automatically when the Windows session is locked while the agent state is Ready.

security.session-lock-not-ready-reason

Section: interaction-workspace
Default Value: No default value
Valid Values: A valid Not Ready reason
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.139.06

Specifies the Not Ready Reason used when the agent status is set to the Not Ready on session lock. Depends on security.session-lock-set-agent-not-ready.

security.session-lock-force-not-ready-state

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.139.06
Related Options: security.session-lock-not-ready-reason, security.session-lock-set-agent-not-ready

Specifies whether channels that are already in a Not Ready status (with or without a Not Ready Reason) are switched to the Not Ready reason specified by the security.session-lock-not-ready-reason option when the agent is set to Not Ready when their workstation is locked. If the value of this option is set to false, only the status of channels in the Ready and After Call Work statuses are updated. Depends on security.session-lock-set-agent-not-ready.

security.inactivity-timeout

Section: interaction-workspace
Default Value: 0
Valid Values: Any integer from 0 through 100.
Changes Take Effect: When the application is started or restarted.


Specifies the amount of time in minutes of agent inactivity (no mouse or keyboard usage) that triggers application locking. If the agent has been inactive longer than the number of minutes that are specified by the inactivity timeout, the agent must reauthenticate to be able to use the Workspace application. A value of 0 disables this functionality.

security.inactivity-set-agent-not-ready

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.


Specifies whether the agent is automatically set to Not Ready when agent inactivity is detected.

security.inactivity-not-ready-reason

Section: interaction-workspace
Default Value:
Valid Values: A valid not ready reason
Changes Take Effect: When the application is started or restarted.
Dependencies: inactivity.set-agent-not-ready

Specifies the Not Ready Reason if the inactivity.set-agent-not-ready option is set to true.

security.inactivity-force-not-ready-state

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.
Introduced: 8.5.139.06

Specifies whether channels that are in a Not Ready status (with or without a Not Ready Reason) are forced to new Not Ready Reason status specified by the security.inactivity-not-ready-reason option when workstation is locked. If the value of this option is set to false, only the status of channels with Ready and After Call Work statuses are updated. Depends on security.inactivity-set-agent-not-ready.

security.enable-debug-information

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately.


For the About window, this option specifies whether agents are able to display the controls that provide quick access to the Executable directory, the Log directory, the GC, and so on, if they CTRL+Click the Genesys logo in the About box.

security.disable-rbac

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the application is started or restarted.


Disables role based access (RBAC). If this option is set to true, all the Workspace tasks are available to the agents. If this option is set to false, the list of agent tasks must be defined in Genesys Administrator.

This page was last edited on July 29, 2020, at 15:06.

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