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Open Media options

Tip
For the most up to date Workspace Desktop Edition configuration options, see the Genesys Configuration Option Database.

openmedia.bundle.sms

[Modified: 8.5.110.13]

  • Default Value: sms,smssession
  • Valid Values: sms, smssession, mms
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the list of media types that are used to implement the SMS channel. The value sms specifies the SMS Page media-type, and the value smssession specifies the SMS Session media-type. The value mms enables the attachment of images as Multimedia Message Service (MMS) to an SMS interaction. MMS is a separate media channel that appears as part of the SMS channel in the agent interface. [Added: 8.5.110.13]

openmedia.workitem-channels

  • Default Value: ""
  • Valid Values: A comma-separated list of valid media types.
  • Changes take effect: When the application is started or restarted.
  • Description: Specifies the list of workitem channels that are used by the agent.
This page was last edited on October 7, 2019, at 15:51.

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