Changes Console

Changes Console 'ChangedBy' shows User = "N/A"

• For the Changes Console ChangedBy field to be accurate (not "N/A"), the following Genesys Engage configuration is required:
  • A connection from the respective Genesys Engage Configuration Server or Configuration Server Proxy to the Genesys Engage Message Server that Workbench is connected to
  • If not already, standard=network added to the log section of the Configuration Server or Configuration Server Proxy that Workbench is connected to

Important

• The Workbench "WB_IO_Primary" Service will need to be restarted if/when Workbench loses connection to the Message Server and the connection is not re-established within 2 minutes
  • Confirmation that Workbench cannot connect to Message Server can be validated by reviewing the:
    • "<WORKBENCH_INSTALL_DIRECTORY>/Karaf/data/log/PE_ChangesInterface.log" file and searching for:
    • "Unable to create a connection to both Primary and Backup Message Server" - if present, to resolve, restart the "WB_IO_Primary" Service