This page was last edited on June 22, 2022, at 08:41.
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Workbench Alerts allows the user to configure the type of Workbench events that should be sent from Workbench, to a service, via Workbench Notification Channels.
Currently Workbench Alerts can be configured to send Genesys Engage On-Premise (i.e. Host Unavailable) and Workbench (i.e. Call Flow - No Answer) Active Alarms only.
The diagram below shows the external context of Workbench Alerts sending events to an external system and/or service via the Notification Channels:
The following sections describes how to configure Alerts in Workbench.
To configure an Alert for the first time:
The following page will be displayed: