Workbench Upgrade – Windows – Rollback to Workbench 9.0

If you encounter issues with your Workbench upgrade, we recommend opening a Genesys Support Case to progress and resolve the problem.

Please review the Troubleshooting section of this document for log collection recommendations.

However, if there is a need to rollback the version of Workbench to the previous version,, the following steps should be followed.

Single Node deployment - Rollback/Downgrade

1. Uninstall Workbench_9.1.000.00

1. Browse to Workbench installation folder (C:\Program Files\Workbench_9.1.000.00) and locate file uninstall.bat
2. Run uninstall.bat file as Administrator
3. Post running uninstall.bat delete the old version folders

2. Start the previous Workbench Services manually from the Service menu

1. Genesys Workbench Agent
2. Genesys Workbench Elasticsearch
3. Genesys Workbench Kibana
4. Genesys Workbench ZooKeeper
5. Genesys Workbench.IO

3. Right click each Service name as listed above, select Properties

4. Change start type to Automatic and select OK

Important

Once the previous WB Services are started, navigate to http://<WORKBENCH_HOST>:8181 to login and use Workbench

Cluster Node deployment - Rollback/Downgrade

Important

For Cluster deployments, once you Rollback/Downgrade Workbench, you will lose all Elasticsearch data (Alarms, Changes, Call Flow and Auditing).

1. Open all nodes where ElasticSearch 9.0 is installed, navigate to data folder. Delete all files and folders present inside data folder.

2. Uninstall Workbench_9.1.000.00 in primary node.

1. Browse to Worbench installation folder (C:\Program Files\Workbench_9.1.000.00) and locate file uninstall.bat
2. Run uninstall.bat file as Administrator
3. Post running uninstall.bat and delete the old version folders

3. Uninstall Workbench_9.1.000.00 in all additional nodes using the above steps.

4. Open all Workbench nodes where ElasticSearch 9.1 is installed, navigate to data folder. Delete all files and folders present inside data folder.

5. In all Workbench Additional Nodes where ZooKeeper is installed, navigate to data folder. Except myid (file) delete all folders and files present inside data folder.

Important

1. If the myid file is deleted, the ZooKeeper Cluster formation will not be successful.
2. Please make sure to uninstall Workbench 9.0.100.00 of all nodes of the cluster, before starting Services of Workbench 9.0.000.00; partial uninstall can cause data corruption.

6. Start Service manually from the previous version of Workbench from the Services in primary node

1. Genesys Workbench Agent
2. Genesys Workbench Elasticsearch
3. Genesys Workbench Kibana
4. Genesys Workbench ZooKeeper
5. Genesys Workbench.IO

7. Now Start Workbench Services of other Workbench Additional Nodes.

8. Right click each Service name, select Properties.

9. Change Start Type to Automatic and select OK .

Important

Once the WB Services are started, navigate to http://<WORKBENCH_HOST>:8181 to login and use Workbench.