Contact Genesys Customer Care
If you have an issue or a question regarding Workbench or Remote Alarm Monitoring, you can submit a Support Case to Genesys Customer Care.
- Login to My Support and select Open a Case from the left-side menu.
- For Product Category, select Genesys Care Tools
- For Product, select Workbench (or Remote Alarm Monitoring)
- For Major Release, select 9.0
- Describe the issue on the next screen.
- Submit your case and a Customer Care tools specialist will contact you.
Before contacting Genesys Customer Care, please refer to the Genesys Care Program Guide for complete contact information and procedures.