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Workbench User's Guide

Welcome to the Genesys Care Workbench User's Guide for version 8.5.1. This document provides you with the information you need to:

  • Meet the prerequisites before installation
  • Install and deploy Workbench
  • Configure the options
  • Use the various Workbench functionalities
  • Activate and Use Remote Alarm Monitoring
  • Use Channel Monitoring

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This page was last modified on 2 March 2018, at 06:36.