Workbench Deployment and User Guide
Welcome to the Genesys Care Workbench User's Guide version 9.3.000.00
Workbench is a consolidated suite of monitoring, testing and troubleshooting tools for your Genesys Engage On-Premise platform.
Workbench endeavours to simplify and accelerate the visibility, understanding and resolution of Genesys Engage On-Premise platform operational issues, empowering you with insights into reality.
This document provides you with the following information:
- Workbench Components and Architecture
- Workbench Planning, Deployment and Upgrade procedures
- The usage of Workbench features/functionality
- Workbench Configuration Options
- FAQ's, Limitations, Best Practises