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Workbench Deployment and User Guide

Welcome to the Genesys Care Workbench User's Guide version

Workbench is a consolidated suite of monitoring, testing and troubleshooting tools for your Genesys Engage On-Premise platform.

Workbench endeavours to simplify and accelerate the visibility, understanding and resolution of Genesys Engage On-Premise platform operational issues, empowering you with insights into reality.

This document provides you with the following information:

  • Workbench Components and Architecture
  • Workbench Planning, Deployment and Upgrade procedures
  • The usage of Workbench features/functionality
  • Workbench Configuration Options
  • FAQ's, Limitations, Best Practises
This page was last edited on June 22, 2022, at 08:32.
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