Workbench Upgrade – Windows - Additional Node

Warning

1. Ensure the Workbench Primary host/node has been successfully upgraded prior to commencing the upgrade of Workbench Additional Hosts/Nodes.
2. For Workbench Primary Node upgrade, please see instructions in section “Workbench Upgrade - Windows - Primary Node”
3. Ensure the Workbench Additional Hosts/Nodes are up and running until the Workbench Primary node has completed the upgrade process.
4. Once the Workbench Primary node upgrade is completed and its new Services are started, proceed with the Workbench Additional Nodes upgrade process.
5. The Workbench data and log folders will be automatically created in the new Workbench installed location.
6. ALL the Workbench components on this particular host where the Workbench upgrade installer is run will be upgraded.
7. You cannot upgrade specific Workbench components on a host/node - it's ALL Workbench components

Warning

• Before commencing the Workbench upgrade - please ensure the Workbench Host(s) have 'free' at least 3 times the size of the "<WORKBENCH_INSTALL>/ElasticSearch/data" directory - else the Workbench upgrade process will fail and Workbench data integrity and operation will likely be compromised.

Following these instructions when upgrading a Workbench Additional Node:

1. Extract the downloaded Workbench_9.x.xxx.xx_Pkg.zip compressed zip file.

2. Navigate into the Workbench_9.x.xxx.xx_Pkg\ip\Windows folder.

3. Extract the Workbench_9.x.xxx.xx_Installer_Windows.zip compressed zip file.

4. Navigate into the Workbench_9.x.xxx.xx_Installer_Windows folder

5. Right Click on the install.bat file and select Run as Administrator; alternatively, open a command prompt As Administrator and run install.bat.

6. On the Genesys Care Workbench 9.x screen.

• Click Next

7. On the Genesys Terms and Conditions screen.

• Review and if in agreement, click Accept to continue

8. On the next Workbench Installation Mode screen

• Select Upgrade mode given you already have a previous release of Workbench running on this host/node.
• Click Next

9. On the Base Workbench Properties - Installation Folder screen

• Provide the Workbench Home Location folder where Workbench components will be installed (i.e. "C:\Program Files\Workbench_9.x.xxx.xx")
• For Settings Type select either Default or Custom
  • Choose Default for the default paths, ports etc
  • Choose Custom to provide specific custom paths, ports etc
• Click Next

10. On the Workbench Primary Zookeeper IP Address and Port screen

• Enter the Workbench Primary Zookeeper IP Address and Port
• Click Next

11. On the Workbench Components to be Upgraded screen

• All the Workbench components that are installed on this host/node will be automatically checked
• Click Next

12. On the Service Account Settings screen

• Choose System Account or Network Account
  • if Network Account is selected, provide the Username and Password to be used.
• Once complete, click Next.

13. On the Installation Progress screen

• Click Next to start the upgrade

14. On the Installation Complete screen

• Click OK on the Finished dialog
• Click Exit

15. At the end of the upgrade process, the previous Workbench versions data and configuration will be restored to the new Workbench version.

16. Repeat the above for ALL Workbench Additional Nodes.