Jump to: navigation, search

Supported Alarms

This table shows the types of alarms supported specifically for the Remote Alarm Monitoring Service from Genesys. More alarms may display on the Workbench Dashboard, but only the alarm types listed below will be forwarded to Genesys as part of the Remote Alarm Monitoring Service.

Alarm Name Alarm Level Alarm Description
Not Enough Disk Space Critical An application detects low disk space
Licensing violation is identified, the violation type [type] Critical Licensing violation is identified, the violation type [type]
Cannot connect to server Major Reports that the application cannot connect to the server
Cannot open port Major Cannot open port [port number] for listening, reason [reason]
Client / Server incompatibility Major Client version [number-1] is incompatible with server version [number-2]
Application terminated due to internal condition Major Application terminated due to internal condition
Host [host name] inaccessible. LCA is not listening on port [port number] Major Host [host name] inaccessible. LCA is not listening on port [port number]
Host [host name] unavailable Major A host where Genesys daemon applications are running is unavailable (turned off)
Host [host name] unreachable Major The Management Layer cannot reach the host where Genesys daemon applications are running (no route to the host)
All [total licenses] licenses are in use already, registration rejected Major All [total licenses] licenses are in use already, registration rejected
Error reading backup file '[name]': '[errtext]' Major Error reading backup file '[name]': '[errtext]'
Backup file '[name]' is corrupt Major Backup file '[name]' is corrupt
Failed to store statistics ([definition]) into backup file '[name]' (error: '[errtext]') Major Failed to store statistics ([definition]) into backup file '[name]' (error: '[errtext]')
Configuration Server Error: [error] Major Configuration Server Error: [error]
CTI Link disconnected Major Failure of connection between any T-Server and its switch

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on 30 May 2017, at 11:39.