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Workbench components are supported on the following operating systems:
- Windows Server 2008 and 2012
- Red Hat Enterprise Linux (RHEL) 6 or later
- CentOS 6 or later
An Admin-level "genuser" account is required that has "Full Control" permissions for the Workbench Server installation directory and log directory.
Before installing any Workbench component, the following software must be installed on the host where you will install this Workbench component:
- Java™ Platform Standard Edition Runtime Environment 8, 64-bit (JRE™ 8) - Minimum Java 8 update version for Workbench Server is 8u171.
- Genesys Local Control Agent (LCA) ) running under the Genuser account (not root on Linux)
Optionally, if you want to use the Workbench Log Extractor for log event correlation, install Genesys Care Log File Management Tool (LFMT) v8.5 on a different host than the Workbench host. The Workbench Log Extractor component must be installed on the same host as the Log File Management Tool.
To use the Channel Monitoring feature of Workbench, your environment must have a Genesys SIP Server 8.1 or higher to have one or more DN’s configured and used as the origination for Channel Monitoring calls.
Third-Party Configuration Requirements:
- If the JAVA_MAX_MEM environment variable is not defined, Workbench will be limited to 2 GB of memory. For optimal Workbench processing, it is recommended that you increase JAVA_MAX_MEM to at least 4 GB. Specify the desired maximum in megabytes (for example, 4096M). You can create or change the JAVA_MAX_MEM environment variable at any time, and changes will take effect the next time Workbench is stopped and restarted. To see the current setting for JAVA_MAX_MEM:
- On Windows, run echo %JAVA_MAX_MEM% in a command prompt window.
- On Linux, run echo $JAVA_MAX_MEM in a terminal window.
- On Linux, the maximum number of global system processes (threads) must be set to at least 1024.
- On Linux and Windows, the Workbench application certificate needs to be in the PCKS#8 format and generated using the SHA2 or later algorithm. See the Genesys Security Deployment Guide for details.
The Workbench Client is web-based, and is compatible only with Google Chrome™, most recent stable version.
The following hardware requirements apply to only the Workbench Server component. The Workbench Agent resides on your existing application hosts and the Workbench Log Extractor resides on the existing LFMT Indexer host. These Workbench Server requirements apply to both physical and virtual hosts.
- XEON class quad-core (4 core) processor
- 10 GB memory
- 250 GB Disk storage
There is also a requirement of about 500 MB of space for temporary files in the user’s directory (typically /home/<username> on Linux and C:\Users\<username> on Windows). These files are automatically deleted at the end of successful Workbench installation.