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Maintenance Windows

Our Customer Care team would appreciate knowing in advance when you have scheduled Maintenance Windows so that we can suppress alarms during that timeframe. To notify us of an upcoming Maintenance Window, please send an email to customercare@genesys.com with “Alarm Monitoring – Maintenance Window” in the subject line and provide the following information:

  • Your Account name
  • The Site name
  • Date and time of maintenance in UTC time zone
  • OR, a schedule of planned maintenance
All Maintenance Window requests, whether new or revised, must be submitted 2 (two) working days prior to it taking effect.
This page was last modified on August 21, 2019, at 08:02.


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