CM - Call Flow Summary

The Channel Monitoring Call Flow Summary page enables real-time visibility of Call Flows, their respective statuses and also Call Flow Statistics:

• Post installation there will be no Call Flows displayed in the Call Flow Summary table.

• Follow the CM - Add a New Call Flow section to create your first Channel Monitoring Call Flow

• Once you've created a Call Flow it will appear in the Call Flow Summary table

The Channel Monitoring Console provides a real time data-table of Call Flows and their status; the CM Call Flow Summary table provides the following functionality:

• Columns
  • Name - the generation Date/Time of this Change event
    
    • Note: Timestamps are stored in UTC and translated to local time based on the Users Browser Time-Zone
  • CM Appl. - the particular Object of this Change event
    
  • State - the Item of this Change event
    
  • Status - the new value of this Change event
    
  • Last Run - the User who actioned the change
    
  • Schedules - the internal ID of this Change event
    
  • Data-Center - the Data-Center this Call Flow is associated with
• Export
  • PDF or XLS
• Column Visibility
  • Show/Hide columns
• Normal/Full-Screen
• Column Reordering
  
  • move columns left or right within the data-table
• Column Search/Filter
  • Filter data-table events based on DateTime, drop-down or text searches
• Column Sort
  • 'Name' and 'Last Run' columns

At the end of each Call Flow row there are options to:

• Edit the Call Flow, select the Pencil button.
• Start/Stop the associated Call Flow Schedule, select either the Play or Stop button.
  • Note: the Call Flow needs to be in the Ready state, all config complete, to be able to Start the Call Flow Schedule
• Initiate a Manual Call for the respective Call Flow - the Phone button.
  • Note: the Call Flow needs to be in the Ready state, all config complete
• Delete the Call Flow, select the Close button.
  • Note: the Call Flow will be permanently deleted; no Media Files can be associated with a Call Flow to enable deletion

The Call Flow Summary page also provides:

• Export the Call Flow summary list to XLS or PDF the Download button.
• Show/Hide Call Flow table columns, select the Eye button.
• Expand/Collapse (full-Screen On/Off) the Call Flow table, select either the Expand or Collapse arrow button.

Important

• If/when Workbench Data-Center nodes/Clusters are synchronized, to form a distributed Workbench deployment, the Channel Monitoring feature is holistic, whereby, Channel Monitoring Call Flows, Media Files and Reports can be managed irrespective of the local Workbench Data-Center the user is logged into.

Call Flow Summary Example

Manual Call Flow Test

An example Call Flow Manual Call Flow test: