Changes Console

The Workbench Configuration Changes Console is a dedicated console that displays a real-time statistics summary as well as a data-table of historic Workbench and Genesys Engage Configuration Changes.

Important

• Currently Workbench is limited to tracking/displaying Genesys Engage CME Host, Application and Solution objects only; all other CME objects are not monitored by Workbench

The statistics summary being Configuration Changes that occured Today, Yesterday, This Week, Last Week, This Month, Last Month for:

• All Source Changes; Changes from Workbench and Genesys Engage
• Workbench Changes; Changes only from Workbench
• Genesys Engage Changes; Changes only from Genesys Engage

The Changes Console also provides a real time data-table of historic Changes, from either Workbench and Genesys Engage (All Source Changes), Workbench only Changes or Genesys Engage only Changes; the Changes data-table provides the following functionality:

• Columns
  • Generated - the generation DateTime of this Change event
    
    • Note: Timestamps are stored in UTC and translated to local time based on the Users Browser Time-Zone
  • Config Object - the particular Object of this Change event
    
  • Changed Item - the Item of this Change event
    
  • New Value - the new value of this Change event
    
  • ChangedBy - the User who actioned the change
    
  • Data-Center - the associated Data-Center
    
  • ID - the internal ID of this Change event
    
  • DB ID - the internal DB ID of this Change event
    
• Export
  • PDF or XLS
• Column Visibility
  • Show/Hide columns
• Normal/Full-Screen
• Column Reordering
  
  • move columns left or right within the data-table
• Column Search/Filter
  • Filter data-table events based on DateTime, drop-down or text searches
• Column Sort
  • 'Generated' and 'Sent to RAM Service

An example Workbench Changes Console shown below:

Changes Console ChangedBy field for Genesys Engage Changes

For the Changes Console ChangedBy field to be accurate (not "N/A"), the following Genesys Engage configuration is required:

• A connection from the respective Genesys Engage Configuration Server or Configuration Server Proxy to the Genesys Engage Message Server that Workbench is connected to.
• If not already, standard=network added to the log section of the Configuration Server or Configuration Server Proxy that Workbench is connected to.

Changes Console and Workbench Data-Center Synching

Important

• Post a Workbench Data-Center sync, existing Workbench Changes will be synced based on the Workbench Retention Period; Engage Changes will not be synched because each Workbench Data-Center IO component has it's own integration to the Engage Configuration/Message Server components and therefore synching is not required.

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