Workbench User Preferences

Workbench enables users to configure their Start Page via the User/User Preferences navigation bar option.

The Workbench Start Page options being:

• Home Dashboard
• Dashboards
• Alarms
• Changes
• Channel Monitoring
• Insights
• Discover
• Visualize
• Configuration

By default the Workbench Start Page is a shipped Genesys Home Dashboard displaying information such as:

• Workbench Status Summary
• Workbench Hosts Status Summary
• Workbench Application Summary
• Wokrbench Agent Status Summary
• Workbench to Genesys Engage Integration Summary
• Workbench Data-Center Summary
• Workbench Remote Alarm Monitoring (RAM) Status Summary
• Workbench General Information Summary

Utilities

Workbench 9.3+ has an "Utilities" option under User Preferences.

This Utilities option (Admin Users only) may be used to collect diagnostic data when troubleshooting Workbench issues.