AD Visualizations

The AD Insights feature enables the following additional real-time Visualizations under Genesys General Type.

• _Genesys_#_of_Insights_Summary
• _Genesys_Insight_Summary
• _Genesys_Insights_Status

_Genesys_#_of_Insights_Summary Visualization

This Vizualization displays the real-time Statistical Summary of detected Insights/Anomalies; in a Today, Yesterday, This Week, Last Week, and This Month and Last Month format.

_Genesys_Insight_Summary Visualization

This real-time Visualization displays Active Insights/Anomalies Summary details; in a Critical, Major, Minor format.

Note: - Critical, - Major, - Minor

_Genesys_Insights_Status Visualization

This real-time Visualization displays Active Status (i.e. Up/Down) of the AD components/applications.

Considerations

Important

• From WB 9.3+ the Dashboards/Visualizations do not update by default in real-time
• Use the 'Quick Select' feature below to 'Start' auto Refresh functionality of Dashboards/Visualizations

Important

• For Workbench 9.2 to 9.3 upgrades, existing Dashboards/Visualizations will be migrated with a "_9.2" suffix
• The migrated "_9.2" Dashboards/Visualizations will not be functional given the changes from Kibana 7.1 to 7.17
• As such, when opening the migrated "_9.2" Dashboards/Visualizations, a Warning icon/message will be displayed
• Even though the migrated "_9.2" Dashboards/Visualizations are not functional and display a Warning, the logic for migrating is to provide context for previously created Dashboards/Visualizations

Important

• For further comprehensive guidance on creating your own Vizualizations, please review the Visualizations section