Workbench Checklist
Use this section as a proactive checklist for successful Workbench planning, deployment and usage.
Item # | Description |
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1 | Read this document thoroughly and plan your Workbench deployment carefully before starting the Workbench installation. |
2 | Given Genesys Workbench integrates to Genesys Engage components, ensure you have Genesys Engage knowledge, experience and training before installing Workbench. |
3 | Review the Architecture section to determine what Workbench architecture best suits your environment - i.e:
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4 | Review the Workbench Components section to gain an insight into the function of the Workbench components and their respective integration points. |
5 | Review the Planning section to understand considerations and determine mandatory items/actions required prior to installing Workbench - i.e.
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6 | As part of Planning, carefully review and determine your Workbench Sizing requirements - i.e:
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7 | Review Workbench FAQ's for common questions. |
8 | Review Workbench Best Practises for common guidance. |
9 | Once the Planning section is complete, proceed to Download Workbench |
10 | Now review and complete the Workbench Pre-Installation Steps - i.e:
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11 | Begin the Workbench installation, starting with the Workbench Primary Node - i.e: |
12 | If Workbench HA is required, begin the Workbench Additional Node(s) installation - i.e: |
13 | At this stage, you now have a Workbench single-node or Workbench Cluster deployment up and running at a given Data-Center - i.e. "APAC". |
14 | Repeat the above steps 9 and 10 for each Data-Center - i.e. for Data-Centers "EMEA" and "LATAM". |
15 | Hypothetically you now have 3 sepearate Workbench deployments running at Data-Centers "APAC", "EMEA" and "LATAM". |
16 | If required, you can synchronize these separate Workbench deployments into a Workbench Distributed architecture for holistic visibility - i.e:
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17 | Hypothetically, you now have a Workbench distributed architecture comprising of Workbench instances/Clusters running at Data-Centers "APAC", "EMEA" and "LATAM". |
18 | Review this section for details on Using Workbench |
19 | Review the Workbench Agent Remote section for details on ingesting Engage Host and Application Metric data into Workbench via the Workbench Agent Remote component |
20 | Review this section for details on the Workbench Remote Alarm Monitoring (RAM) feature
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21 | Review Workbench Troubleshooting for guidance on Workbench issues. |
22 | Review Workbench Options for help on Workbench configuration options/settings. |
23 | Review these Workbench Upgrade sections when migrating to a new release of Workbench - i.e:
Warning
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This page was last edited on April 22, 2022, at 10:48.
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