CM Call Flow Alarms

Workbench Alarms can and are assigned by default to each Call Flow

If/when a Call Flow encounters an issue, a Workbench Alarm will be raised accordingly.

These Channel Monitoring Alarms can be viewed via the Alarms Console and/or via Channel Monitoring Reports.

Please use the following steps to assign/configure Call Flow Alarms:

1. Select Channel Monitoring > Call Flows from the Workbench navigation bar.
   1. The existing Call Flows will be displayed in the Call Flow Summary table.
2. To edit a particular Call Flow, select the Pencil button on that specific Call Flow row.
   1. The Edit Call Flow page is displayed; the properties of the selected Call Flow will be populated accordingly.
3. Select the Alarms tab
   1. The default settings are displayed; ALL Alarm types are enabled by default
4. The Alarm type modification parameters being:
   1. Enable
   2. Disable
   3. Severity
   4. Threshold (if applicable)
5. Once complete, click the Save or Save & Close button.

Call Flow Alarms Example

The example image below details the Alarms options for Call Flows: