Best Practices
The following Best Practises are recommended by Genesys:
Warning
- Please review the Planning and Deployment section of this document before commencing Workbench installation
- Do not change the Elasticsearch Port (i.e. 9200) post Data-Center synchronization - if the default requires change, change before Data-Center Sync
- Do not change the ZooKeeper Port (i.e. 2181) post Data-Center synchronization - if the default requires change, change before Data-Center Sync
- Kibana does not provide Kibana log file rotation.
- Therefore please monitor/manage this Kibana log file accordingly to ensure it does not grow indefinitely and negatively impact the host and/or its applications
- If your Engage Configuration Servers are configured for HA, please ensure the respective CME Host Objects have the IP Address field configured, else Workbench will fail to install.
- Ensure the network ports utilized by Workbench are free and open from a firewall perspective.
- When starting/re-starting Workbench Elasticsearch, ensure the Primary is started before the Elasticsearch 2nd and 3rd Nodes
- Pause approx. 3-4 minutes between each Elasticsearch Node start
- Suggestion to ensure Genesys application server (i.e. SIP/URS, GVP etc) network traffic has a higher priority than Workbench network traffic
- Suggestion to set a low quality of service (QoS) value for Workbench network traffic
This page was last edited on December 27, 2020, at 15:05.
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