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Changes Console

Changes Console 'ChangedBy' shows User = "N/A"


  • For the Changes Console ChangedBy field to be accurate (not "N/A"), the following Genesys Engage configuration is required:
    • A connection from the respective Genesys Engage Configuration Server or Configuration Server Proxy to the Genesys Engage Message Server that Workbench is connected to
    • If not already, standard=network added to the log section of the Configuration Server or Configuration Server Proxy that Workbench is connected to
Important
  • The Workbench "WB_IO_Primary" Service will need to be restarted if/when Workbench loses connection to the Message Server and the connection is not re-established within 2 minutes
    • Confirmation that Workbench cannot connect to Message Server can be validated by reviewing the:
      • "<WORKBENCH_INSTALL_DIRECTORY>/Karaf/data/log/PE_ChangesInterface.log" file and searching for:
      • "Unable to create a connection to both Primary and Backup Message Server" - if present, to resolve, restart the "WB_IO_Primary" Service
This page was last edited on August 2, 2022, at 12:03.
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