AD Windows Install - Primary Node

Review this link for details on downloading Workbench AD: Downloading Anomaly Detection (AD).

Please use the following steps to install Workbench AD 9.x.xxx.xx on Windows:

1. Extract the downloaded AD_9.x.xxx.xx_WINDOWS.zip compressed zip file.
2. Navigate into the AD_9.x.xxx.xx_WINDOWS/ip/windows folder.
3. Extract the AD_9.x.xxx.xx_Installer_Windows.zip compressed zip file.
4. Open a command prompt As Administrator and run install.bat.
5. Click Next on the Genesys Care Workbench Anomaly Detection 9.x screen to start the Workbench AD installation.
6. Review and if in agreement, click Accept to the Genesys Terms and Conditions to continue.
7. Select New Installation on the Installation Mode screen
   • There are 2 Installation Modes:
     • New Installation - no Workbench Anomaly Detection components are yet running on this host/node
     • Upgrade - you already have Workbench Anomaly Detection running on this host/node and wish to upgrade
       Warning

       *AD currently has no upgrade capability
       *Therefore select New Installation and not Upgrade during the AD 9.x.xxx.xx installation
       
       
8. Select the Workbench Anomaly Detection Installation Type:
   1. Select the type of Workbench Anomaly Detection Installation:
      • Primary: master Anomaly Detection Node
        
      • Additional: additional Anomaly Detection Node used for distributing load. It is necessary that a primary node be installed prior to installing any additional nodes.
   2. Default or Custom Installation Type:
      • Default - the respective Workbench AD Default settings will be used.
        • Default settings being installation paths, ports, etc.
      • Custom - or, if required, you can change the default settings by selecting a Custom install.
        • For Workbench Anomaly Detection:
          • Binary files location
          • Configuration files location
          • Data files location
          • Log files location
          • Socket port
          • Incoming data port from Logstash
          • HTTP AD API port
        • For Workbench Metricbeat:
          • Binary files location
          • Data files location
          • Log files location
          • HTTP port
        • For Workbench Agent:
          • Binary files location
          • Log files location
          • HTTP port
            
9. Provide the Workbench Primary Zookeeper IP Address and Port
   • If Zookeeper is authenticated, provide username and password
     
10. Base Workbench Properties:
    • Provide the Workbench Anomaly Detection installation folder location
      
    • AD Hostname: This Hostname will be utilized by the Workbench solution components.
11. Primary Components to be Installed
    Information on which Workbench components are being installed on this host/node
    • Anomaly Detection Node
    • Workbench Metricbeat
    • Workbench Agent
      
12. Select / provide the Service Account details for the Workbench components:
    
13. The Workbench Anomaly Detection installation will now progress
    
14. The Workbench Anomaly Detection installation is complete
    

Click OK and Exit to close the installation dialogs.

Post Installation Steps

1. Validate if the AD Primary components services are running:
   1. WB Anomaly Detection Node: WB_AnomalyDetection_9.x.xxx.xx
   2. WB Metricbeat: WB_Metricbeat_9.x.xxx.xx
   3. WB Agent: WB_Agent_9.x.xxx.xx
2. Validate if the new AD host appears in Workbench Applications as is presented in AD Configuration.
3. Follow the steps in Post Installation Configuration if needed.
4. If you are installing AD at first time, follow the guidelines given in Using AD to learn how to use Workbench Anomaly Detection Insights and its features.

Warning

• Post AD installation there is a 3 day training period before Insights are raised; during this time the Insights Console will display "No Insights Found!"