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This section provides a useful list of Workbench Anomaly Detction AD Frequently Asked Question’s (FAQ’s):

Anomaly Detection Host/Server Operating System Support

  • Which Operating Systems are supported by AD?
    • Answer: Windows 2012 and 2016 - RHEL 7 - CentOS 7

Anomaly Detection Deployment

  • Does AD need its own dedicated host infrastructure?
    • Answer: Yes; please review the documentation Planning section
  • Can I install the AD components on the Workbench core component hosts?
    • Answer: No - use separate Hosts for the AD components
  • Is the Workbench Agent application required on the AD hosts?
    • Answer: Yes, and is included in the AD Installer.
  • What is the maximum number of hosts supported by Anomaly Detection
  • Does AD support an upgrade capability
    • Answer: No
  • Does Workbench AD use the Elastic Machine Learning component's/feature?
    • Answer: No - Workbench AD is a proprietary Genesys Machine Learning model

Workbench Data-Centers

  • Does each Workbench Data-Center need its own AD Node(s)/Host(s)
    • Answer: Yes

AD Infrastructure/Footprint

  • How many dedicated AD Nodes/Hosts are required?
    • Answer: Please review the documentation Planning section - at a high level:
      • If AD redundancy is required then more than 1 AD Node/Host will need to be deployed at each Workbench Data-Center/Site
      • Also, depending on the number of Hosts sending Metrics to Workbench and the ingestion frequency of those Metrics, additional AD Nodes/Hosts may be required at each Data-Center

AD Alarms

  • What types of alarms are generated by AD?
    • Answer: AD can generate four types of alarms:
      • AD is not able to connect with Workbench Logstash.
      • AD is connected to Workbench Logstash but is not receiving metric data.
      • AD is not receiving data from a particular workbench host.
      • AD is not receiving data from one metric source

Dashboards and Visualizations

  • Does AD ship with example Visualizations/Widgets for Workbench?
    • Answer: Yes.

AD Data Retention

  • How/when is data purged/deleted from AD?
    • Answer: The default AD “Retention Period” is 30 days - this AD Retention Period is not configurable.

AD Ports

  • Which Ports are used by Workbench Anomaly Detection (AD)?
    • Answer:
      • 50000 - 51000: Nodes and Internal Process Communication
      • 8182: AD API
      • 9091 & 5067: Workbench Agent and Metricbeat Ports on each AD Host
      • 9090: AD Pipeline Port on the Logstash Application
      • Do not use Ports below 1024 for AD as these ports are typically used for system services


  • How does AD accommodate the GDPR policy?
    • Answer: Please review the Additional Information/GDPR section of the documentation.


  • Does Anomaly Detection need a license?
    • Answer: No - currently it's included with Workbench and needs its own dedicated Node(s)/Host(s).
This page was last edited on June 22, 2022, at 08:49.
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