AD Best Practices

The following Best Practises are recommended by Genesys:

Warning

• The Workbench core components should be installed prior to installing the Workbench AD components
• Please review the AD Planning and Deployment sections of this document before starting Anomaly Detection installation
• The AD network ports can be edited via the Workbench Configuration Console - and selecting/editing the respective Workbench application object
• AD nodes/hosts requires machines with a minimum of 8 CPU cores
• Install AD on dedicated nodes/hosts that are separate to the Workbench nodes/hosts.
• Post a Workbench Data-Center sync, only Active insights will be synced
• Review the AD configuration dependencies; Logstash and Workbench IO