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Other guides
Log File Management Tool Deployment and User's Guide
Customer Care Mobile Application User Guide
Genesys Care Alarm Monitoring Advanced
Support Processes for Cloud Customers
Support Processes for On-Premises Licenses
Support Processes for Cloud Resellers
Log File Masking Utility User Guide
LDR Cheat Sheet
Genesys Care Release Notes
Genesys Care Workbench - Data Purge Utility User Guide
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Contents
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1
Installation
1.1
Administrator/Sudo Permissions
1.2
CME Templates
1.3
CME Host IP Addresses
Installation
Administrator/Sudo Permissions
Important
Ensure Workbench is installed with Administrator (Windows) or Sudo (Linux) permissions
i.e. for Windows open a Command/Powershell Console As Administrator and run install.bat.
i.e. for Linux open a Terminal run ./install.sh with a user that has sudo permissions -
do not prefix ./install.sh with sudo
CME Templates
Important
Ensure
each
and
every
Engage CME Application has an assigned
Template
else the Workbench installation will fail.
CME Host IP Addresses
Important
Ensure Engage CME Hosts Objects have an IP address assigned else the Workbench installation will fail.
This page was last edited on August 2, 2022, at 11:43.
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