Planning and Deployment - Upgrade

This chapter provides details on the deployment of Genesys Workbench - Upgrade.

It contains the following sections:

• Workbench Upgrade – Windows - Pre – Upgrade Steps
• Workbench Upgrade – Windows - Primary Node Upgrade
• Workbench Upgrade – Windows - Additional Node Upgrade
• Workbench Upgrade – Windows – Rollback to Workbench 9.0
• Workbench Upgrade – Windows – Removing old version
• Workbench Upgrade – Linux - Pre – Upgrade Steps
• Workbench Upgrade – Linux - Primary Node Upgrade
• Workbench Upgrade – Linux - Additional Node Upgrade
• Workbench Upgrade – Linux – Rollback to Workbench 9.0
• Workbench Upgrade – Linux – Removing old version

Warning

• Before commencing the Workbench upgrade - please ensure the Workbench Host(s) have 'free' at least 3 times the size of the "<WORKBENCH_INSTALL>/ElasticSearch/data" directory - else the Workbench upgrade process will fail and Workbench data integrity and operation will likely be compromised.

Workbench N-1 Upgrade

Warning

• Workbench only supports an N-1 upgrade path

Warning

• Please ensure your on the immediate previous Workbench release before upgrading

Warning

• i.e. Do not upgrade directly from 9.0.000.00 to 9.1.100.00 - instead from 9.0.000.00 upgrade to 9.1.000.00, then upgrade to 9.1.100.00

Workbench Version Alignment

Important

• Workbench Versions on ALL Nodes and at ALL Data-Centers should be running the same release - i.e. do NOT mix 9.0.000.00 with 9.1.000.00.

Workbench 9.2 to 9.3 Visualizations cannot be deleted

Important

• When upgrading from Workbench 9.2 to 9.3, the migrated Visualizations cannot be deleted; this will be addressed in a future Workbench 9.x release