Jump to: navigation, search

Media Control Platform

The core component of the Genesys Voice Platform (GVP) 8.x that executes the actual voice applications in the GVP solution. In addition, it is used by other communication layer components, such as SIP Server, to provide broader customer service scenarios, such as agent interactions, and many other functions.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Disconnect Block Routing

Use to disconnect the caller and end the call. The Disconnect block invokes the CancelCall treatment, which ends the workflow and deletes the interaction from URS memory. The Disconnect block has the following properties:

Name Property

Find this property's details under Common Properties.

Block Notes Property

Find this property's details under Common Properties.

Exceptions Property

Find this property's details under Common Properties.

Interaction ID Property

Set to a meaningful value or keep the default value, which is the system variable InteractionId. Find more details under Common Properties.

Terminate Session Property

Select true or false.

Condition Property

Find this property's details under Common Properties.

Logging Details Property

Find this property's details under Common Properties.

Log Level Property

Find this property's details under Common Properties.

Enable Status Property

Find this property's details under Common Properties.

Single Session Treatments

When using the Play Application, Play Sound (Music and ARM Types) Exit, and Disconnect blocks, voice applications can now optionally use a single VXML session on Media Control Platform to play/run multiple treatments instead of using one session per treatment. This enables DTMF buffering between multiple MSML treatments. For more information, see Single Session Treatments.



 

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on 2 May 2017, at 09:28.