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IRD Functionality Included in Composer

Composer enables you to create SCXML-based routing applications to run on the Universal Routing 8.x platforms and, as such, it includes functionality that was previously provided through Genesys Interaction Routing Designer (IRD). The information below is provided for existing Genesys customers transitioning to Composer, who are familiar with creating strategies in IRD.

Composer Blocks and IRD Objects

Composer refers to the fundamental element of a workflow as a block; whereas in IRD documentation, this element is referred to as an object. The tables below group IRD objects based on their IRD toolbar category name and point to the corresponding functionality in this release of Composer. Summary information is presented below.  

  • Learn about the differences between Composer and Interaction Routing Designer, which has historically been used to create routing applications.
  • See the Composer Quick Start for how to create a simple routing strategy, attach data that will appear on the agent desktop, and route to the preferred agent.

Data & Services

IRD Object Name Composer Block Name Description
Database Wizard DB Data DB Data retrieves information from the database. Uses a Query Builder.
Web Service Web Service Invokes Web Services. GET, POST and SOAP over HTTPS are supported.
  Web Request Invoke any supported HTTP web request or REST-style web Service. See sample: Routing Based on Web Request.

Also see Composer's Server Side Blocks.


IRD Object Name Composer Block Name Description


Assign Assigns a computed value/expression or a literal value to a variable.   Variables are defined in the Entry block. Capable of multiple assignments.
Call Subroutine Subroutine Creates reusable sub-modules.
Entry Entry Sets global error (exception) handlers. Defines global variables (see Variables section below).. All routing strategy diagrams must start with an Entry block.
Exit Exit Terminates the strategy and returns control back to calling workflow in case of a subroutine.
Error Segmentation Multiple error output ports can be created in Composer blocks based on each block's Exception property.


ECMAScript Builds an ECMAScript expression using the Expression Builder.  Many URS functions are available as Genesys Functional Modules described the Orchestration Server Documentation Wiki can invoke multiple functions.
If Assign, Branching, ECMAScript blocks all open Expression Builder Expression Builder can be used to create IF expressions.
Multi-Attach  ECMAScript Can be used for attaching data to an interaction.

Also see Composer's Routing Flow Control Blocks.


IRD Object Name Composer Block Name Description
Selection Target Routes an interaction to a target, which can be Agent, AgentGroup, ACDQueue, Place, PlaceGroup, RoutePoint, Skill, or Variable. Skill target uses Skill Expression Builder.
Percentage Target Statistics Order property in Target block, lets you perform percentage allocation. Also see sample: Routing Based on Percent Allocation.
Default Default Route Routes the interaction to the default destination.  Can be overrridden by the Set Default Route block.
Routing Rule   Orchestration Server 8.1 does not support service level routing rules.
Switch to Strategy   Orchestration Server 8.1 does not support switch to strategy routing rules.
Force Route Force Route Not exposed as a routing rule in Composer.
Statistics Target Although statistical routing rules are not yet supported as in IRD's Statistics routing object, users can use the Target object Statistic property to route based on the value of a statistic.  A Statistics Manager and Builder let you create your own statistics from URS predefined statistics.

Also see Composer's Routing Blocks.


IRD Object Name Composer Block Name Description
ANI Branching See Your First Application: DNIS Routing for an example.
DNIS Branching See Your First Application: DNIS Routing for an example.
Date Branching See the sample Routing Based on Date & Time.
Day of Week Branching See the sample Routing Based on Date & Time.
Time Branching See the sample Routing Based on Date & Time.
Classification Segmentation Branching For classification segmentation, an ECMAScript function determines if a particular category name or ID exists in the array of category objects represented by an application variable.
Generic Branching Use as a decision point in a workflow. It enables you to specify multiple application routes based on a branching condition.

Also see:

Composer Common Blocks

Context Services Blocks.

Voice Treatment

See Composer Equivalent to IRD Treatment.

eServices Multimedia

See Composer Equivalent to IRD Multimedia.


See Outbound Common Blocks

Context Services

See Context Services Blocks

Business Process

See Interaction Processing Diagrams Overview and Interaction Process Diagram Blocks. Reusable Objects

In contrast to IRD, which defines variables in a special dialog box outside of the strategy, Composer defines both workflow and Project variables.  

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This page was last modified on 25 October 2016, at 10:33.