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OPM Common Block


The OPM block enables VXML and SCXML applications to use Operational Parameters (OPM) which allow a business user to externally control the behavior of these applications. Operational Parameters are defined and managed in the Operational Parameter Management (OPM) feature of Genesys Administrator Extension (GAX). The OPM block is available for both Callflows (VXML) and Workflows (SCXML).

  • At application design time in Composer, the OPM block allows browsing through a JSON structure based on metadata retrieved from the GAX server in order to form a JSON expression.
  • At runtime code generated by the OPM block evaluates the specified expression and assign results to the App_OPM (voice application) or system.OPM (routing application) application variable accessible via the Entry block.
Important
OPM blocks access List Objects from the default Tenant (that is, Tenant associated with the ORS session) only. To access List Objects across Tenants, use the ListGetDataCfg method in the URS Function Block. Using the setTenant() method is not recommended as this would impact URS and the newly created interactions in the session.

GAX Server

GAX refers to a Genesys Administrator Extension (GAX) plug-in application used by Genesys web application Genesys Pulse (formerly EZPulse). Genesys Pulse enables at-a-glance views of contact center real-time statistics in the GAX user interface. A button on the Composer main toolbar, Launch GAX Server Command, lets you launch the Genesys Administrator Extension used by the GAX Server. Composer uses the server host, port, username, and password entered on the GAX Server Preferences page to fetch audio resource management parameters or an audio resource IDs list. Before using this block set GAX Server Preferences.

Notes:

  • The OPM block in Composer 8.1.2 supports GAX 8.1.2.
  • GVP 8.1.6 supports OPM parameters only with lowercase key names - Composer includes a warning to that effect. Please consult your GVP version's documentation for any changes to this behavior.
  • OPM Complex parameters like Schedule and Custom List types are not supported by GVP 8.1.6 and also not supported in Composer 8.1.3+.

Prerequisites

OPM Parameters in GAX must be associated with an IVR Profile (for callflows) or a routing strategy (for workflows). For more information on OPM parameter group associations, see:

  • The GVP 8.5 User's Guide, Provisioning IVR Profiles, IVR Profile Configuration Options, gvp.context-services-authentication, option transaction object ID.

The OPM block has the following properties:

Name Property

Find this property's details under Common Properties for Workflow Blocks or Common Properties for Callflow Blocks

Block Notes Property

Find this property's details under Common Properties for Workflow Blocks or Common Properties for CallflowBlocks.

Exceptions Property

Find this property's details under Common Properties for Workflow Blocks or Common Properties for Callflow Blocks

Condition Property

Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.

Logging Details Property

Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.

Log Level Property

Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.

Enable Status Property

Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.

Assign OPM Data Property

Use this property to assign OPM parameters from GAX to variables.

  1. Click opposite Assign OPM Data under Value. This brings up the OpenDialogBoxButton.gif button.
  2. Click the OpenDialogBoxButton.gif button to bring up the Assign OPM Data dialog box.
  3. Click Add.
  4. Select the variable or click the Variables button to add a new variable.
  5. Enter a value for the variable or click the OpenDialogBoxButton.gif button where you can create an expression with ExpressionBuilder.

Reread OPM Data Property

Select true or false to indicate whether to read OPM data during a mid-call. Note: In case of GVP, this property would be hidden as GVP does not support mid-call fetching.

ORS Extensions Property

Starting with 8.1.4, Composer blocks used to build routing applications (with the exception of the Disconnect and EndParallel blocks) add a new ORS Extensions property.

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This page was last modified on November 30, 2018, at 10:47.