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IPD Differences Voice and Multimedia

There is a difference between interaction process diagrams (IPDs) used for voice-only interactions and IPDs used for multimedia interactions.

  • An IPD for voice interactions will only contain a Workflow block that points to a single workflow resource.
  • An IPD for multimedia interactions may contain workflow-generated blocks whereas an IPD for voice interactions will not show these nodes.

For more information, see:


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This page was last modified on November 30, 2018, at 10:46.