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Composer

Composer

Welcome
Composer Overview
Getting Help
Composer Installation Video
Composer Quick Start
Eclipse Workbench
Introduction to Composer
Software Prerequisites
Interface Overview
Using the Interface
Connection Links
Composer Code Editors
Enabling/Disabling Functionality
Hiding File Types and Blocks
Localization
Composer Compared to IRD
Getting Started with Composer
Running Composer for the First Time
Software Updates Functionality (Plugins)
Integrating with Source Control
Project Types and Directories
Project Properties
Multiple User Environments
Security Configuration
Upgrading Projects and Diagrams
Working with Diagram Layouts
Accessing the Editors and Templates
Keyboard Shortcuts
Default Logging
IRD Functionality Included in Composer
Diagram Search
Masking Sensitive Information in Composer Tomcat Logs
Composer Menus
File Menu
Edit Menu
Diagram Menu
Navigate Menu
Search Menu
Project Menu
Run Menu
Configuration Server Menu
Window Menu
Help Menu
Canvas Shortcut Menu
Palette Group Menu
Composer Toolbars and Views
Toolbars Overview
Main Toolbar
View Toolbars
Perspective Switcher Toolbar
Trimstack Toolar
Debugging Toolbars
Minimizing and Restoring Views
Strategy Manager View
Voice Applications and Callflows
Getting Started with Voice Applications
Callflow Post Installation
Working with Java Composer Projects
Working with .NET Composer Projects
Preferences for Voice Applications
CCXML File Preferences
Diagram Preferences
GAX Server Preferences
GRXML File Preferences
VXML File Preferences
GVP Debugger Preferences
IIS.NET Preferences
Setting Context Services Preferences
Time Zone Preferences
Tomcat Preferences
XML Preferences
Creating Voice Apps for GVP
What is GVP and How Do Voice Apps Work
Creating CCXML Applications
Creating VXML Applications
Hello World Sample
Callflow Blocks
Variables in Callflows
VXML Properties
Voice Block Palette Reference
Voice Blocks Basic
Assign Common Block
Branching Common Block
Disconnect Block
End FCR Block
Entry Block and Variables
Exit Block
GoTo Block
Grammar Menu Block
Input Block
Log Common Block
Looping Common Block
Menu Block
Prompt Block
Raise Event Block
Record Block
Release ASR Engine Block
Script Block
Set Language Block
SNMP Block
Start FCR Block
Subdialog Block
Transfer Block
VXML Form Block
Voice Database Blocks
DB Data Block
Database Input Block
DB Prompt Block
Working with Database Blocks
Supported SQL Datatypes
Voice CTI Blocks
CTI Scenarios
Get Access Number
Interaction Data Block
Route Request Block
Statistics Block
ICM Interaction Data Block
ICM Route Request Block
Working with CTI Applications
Voice External Message Blocks
Receive Block
Send Data Block
Send Event Block
Send Info Block
Reporting Blocks
Action Start Block
Action End Block
Set Call Data Block
Set Call Result Block
Genesys Voice Platform (GVP) Blocks
IVR Recording Block
Using Voice Blocks
Working with Grammar Builder
Working with CTI Applications
Working with Prompts
Connection Pooling
Common Properties for Callflow Blocks
Routing Applications and Workflows
Routing FAQs
Getting Started with Route Applications
IRD Functionality Included in Composer
Workflow Post Installation
Upgrading Workflows
Preferences for Routing Applications
Business Rule Preferences
Configuration Server Preferences
Diagram Preferences
Setting Context Services Preferences
Customizer Preferences
ORS Debugger Preferences
GAX Server Preferences
Help Preferences
IIS.NET Preferences
Orchestration Preferences
Orchestration Options
Orchestration Extensions
Detaching Interactions
SCXML File Preferences
Security Preferences
Tomcat Preferences
Introduction to Routing Workflows
What is a Routing Workflow?
Architecture Diagram for Workflows
Workflow Example and Palette
SCXML File Editor
Sessions and Interactions
Interaction Process Diagrams
Creating Routing Applications
IPD Planning & Preparation
Starting SCXML Page
Creating a New Project
Creating the IPD
Creating a New Workflow Diagram
Using the SCXML Editor
Using SCXML Templates
Your First Application: Routing Based on DNIS or ANI
Using URS and ORS Functions
Routing Block Palette Reference
Interaction Process Diagram Blocks
IPD Differences Voice and Multimedia
Starting a New IPD
Interaction Queue Block
Adding an Interaction Queue
Interaction Queue Views
Media Server Block
Workflow Block
Workbin Block
Flow Control Blocks
Workflow Generated Blocks
Linking IPDs with Workflows
Publishing Updates
Route Flow Control Blocks
Assign Common Block
Attach Block
Begin Parallel Block
Branching Common Block
Cancel Event Block
Detach Block
Disconnect Block Routing
ECMAScript Block
End Parallel Block
Entry Block and Variables
Exit Block Routing
Response Block
Log Common Block
Looping Common Block
Raise Event Block
SCXML State Block
Subroutine Block
User Data Block
Wait Event Block
Routing Blocks
Cancel Block
Default Routing Block
Force Route Block
Queue Interaction Block
Query Block
Route Interaction Block
Routing Rule Block
Set Ideal Agent Block
Single Step Transfer Block
Stop Interaction Block
Target Block
Update Block
Percent and Conditional Routing
Routing to the Last Called Agent
Voice Treatment Blocks
Composer Equivalent to IRD Treatment
Cancel Call Block
Create User Announcement Block
Delete User Announcement Block
IVR Block
Pause Block
Play Application Block
Play Sound Block
Play Message Block
Set Default Route
User Input Block
Single Session Treatments
eServices Blocks
Composer Equivalent to IRD Multimedia
Analyze Block
Chat Transcript Block
Classify Interaction Block
Create E-mail Block
Create Interaction Block
Create SMS Block
Email Forward Block
Email Response Block
Find Interactions Block
Identify Contact Block
Render Message Block
Screen Interaction Block
Send Email Block
Send SMS Block
Set Agent State Block
Update Contact Block
Update Interaction Block
Update UCS Record
Using eServices Blocks
Handling eServices Switchovers
How To: Automate an SMS Response to a Customer Call
Common Properties for Workflow Blocks
Social Media Blocks
Twitter Block
Facebook Block
Other Workflow Functionality
Variables Project and Workflow
User Data
Custom Events
Skill Expression Builder
List Objects Manager
Statistics Manager and Builder
Orchestration Extensions
Service Level Routing
Exception Events
Working with URS Functions
Working with URS API Calls
Common Voice & Route Functionality
Code Generation
Custom Blocks
Customization Manager
Diagram Preferences
Exception Events
Expression Builder
GAX Server Preferences
Getting Using Email Addresses
Import and Export
Link Tool
Locales
Time Zone Preferences
Using User Data
Variables Mapping
Common Blocks & Functionality
Context Services Common Blocks
Context Services 8.5 Support
Context Services and Composer
Associate Service Block
Complete Service Block
Complete State Block
Create Customer Block
Complete Task Block
Enter State Block
Identify Customer Block
Query Customer Block
Query Services Block
Query States Block
Query Tasks Block
Start Service Block
Start Task Block
Update Customer Block
Using Context Services Blocks
Common Properties Context Services
Online and Offline Modes
Runtime Configuration
Context Services Exception Events
Outbound Common Blocks
Add Record Block
Cancel Record Block
Do Not Call Block
Record Processed Block
Reschedule Record Block
Update Record Block
Server-Side Common Blocks
Backend Common Block
Business Rule Common Block
DB Data Common Block
External Service Block
NDM Block
HTTP Rest Block
OPM Common Block
TLib Block
URS Function Block
Web Request Common Block
Web Service Common Block
Web Service Stubbing
Web Service SOAP Messages
Signed SOAP Requests
Connection and Read Timeout
Server-Side Troubleshooting
Sample Applications and Templates
Project Templates
Diagram Templates
GVP Voice Project Templates
Application Metrics Collection Project Template
Integrated Voice Route Project Templates
Routing Templates and Samples
Context Services Template
Database Query Result Template
Forward to External Resource Template
Route After Autoresponse Template
Routing Based on Variables Template
Routing Based on Date and Time Sample
Routing Based on a Statistic Sample
Routing Based on Percent Allocation
Routing Using Web Request Sample
Last Called Agent Routing
Validation, Debugging, and Deployment
Validation
Debugging Routing Applications
Debugging Voice Applications
Deploying Composer Applications
Best Practices
Troubleshooting
General Troubleshooting
Block Names & Multi-byte Characters
Bundled Help contents are always in English
Chat Messages in Queues
Checkin Error During Source Code Integration
Composer Project Not Deployed on Tomcat
Composer Project Not Currently Deployed
Connection Profile and ASCII Characters
Chinese Characters Do Not Display
Connection to a Database Fails
Context Services URL Message
CTI Block Issues
Debugging Failure
Deployment Failure on IIS
DOTNet (.NET) Project Issues
Failed to Deploy Message
Installation and Uninstallation
JSON objects and JavaScript keywords
ORS Compile Errors & Non-Escaped Characters
Plugin Installation
Proxy Configurations .NET Composer Projects
Request Form Error Message
SCXML Editor Element Not Bound Message
Server-Side Troubleshooting
Slow Response Time
Stored Procedure Helper and DB Data Block
Tomcat Service Failed to Start
Test Calls Do Not Work
Upgrade Errors and Error Messages
Validation Error upon publishing IPD
Web Service Block Issues
Workflow Does Not Compile
Workspace in Use or Cannot be Created
Workspace Files Not in Sync
Tomcat Service - File Permissions Issue
Links to Useful Resources
Composer Product Videos

Other guides

Composer Deployment Guide

/ Other Workflow Functionality

8.1.5 8.1.4

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Other Workflow Functionality

CommonPropertiesforWorkflowBlocks
Variables Project and Workflow
User Data
CustomEvents
Building Expressions
SkillExpressionBuilder
List Objects Manager
Statistics Manager and Builder
ORS Extensions
ServiceLevelRouting
Exception Events
Universal Routing Server Functions

This page was last edited on November 30, 2018, at 18:46.

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