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Composer Equivalent to IRD Treatment

Composer includes treatment functionality that was previously provided through Genesys Interaction Routing Designer (IRD). The information below is provided for existing Genesys customers transitioning to Composer, who are familiar with using IRD's Treatment objects. The Composer Busy Treatment? column specifies whether the treatment is supported as a busy treatment. If not, it is only supported as a mandatory treatment.

  • Mandatory treatments are those to which an interaction will be subject whether there are any available targets or not.
  • Busy treatments are applied when all the targets selected are busy and the interaction is waiting for an available target.

Composer Equivalent Composer Busy Treatment? IRD Treatment SCXML Tags Description
Create User Announcement no Record User Announcement <dialog:createann> Records an announcement from a user and associate it with a specific user.
Delete User Announcement no Delete User Announcement <dialog:deleteann> Deletes an announcement created by a caller using the Create User Announcement treatment.
Disconnect no Cancel Call <dialog:stop> Disconnect the caller and  end the call.
IVR yes IVR <dialog:remote> Invokes an interactive voice response (IVR) unit and connect the interaction to the IVR.
Pause yes Pause <send> (mandatory)

<pause> (busy)

Suspends  treatment processing for a specified duration.
Play Application yes Play application dialog:start Executes an application or script on the IP device. It is possible to pass parameters to the application and get return values.
Play Message yes Play announcement dialog:play Plays an announcement for the caller.
Play Message yes Text to speech dialog:play <prompts type=tts> Generates speech from text. No recorded announcements can be used.
Play Sound yes Busy dialog:playsound type="busy" Connects the interaction to the source of a busy tone. The caller hears a busy signal.
Play Sound yes Fast busy dialog:playsound type="fastbusy" Connects the interaction to the source of a different busy tone. The caller hears a fast busy signal. This treatment is supported on a limited number of switches.
Play Sound yes Music dialog:playsound type="music" Connects the interaction to a music source.
Play Sound yes Ringback dialog:playsound type="ringback" Connects the interaction to a ringback tone source.
Play Sound yes Silence dialog:playsound type="silence" Specifies an interval without sound.
Play Sound yes RAN dialog:playsound type="ran" Similar to the Music object. The source must be a RAN port on the switch. This treatment is supported by a limited number of switches.
Set Default Route no Set default destination dialog: setdialogdefaultdest Sets or changes the default destination.
User Input yes Play announcement and collect digits dialog:playandcollect Plays an announcement for the caller and  requests that the caller provide information by inputting digits.
User Input yes Text to speech and collect digits dialog:playandcollect Generates speech from text and then requests input from the caller in the form of digits.
User Input yes Collect digits dialog:collect Collects digits that a caller enters. For example, you might collect an account number.

Don’t specify prompts in UserInput block. It will generate code for <dialog:collect>/

Digit verification in User Input yes Verify digits <playandverify> The IRD Verify Digits object prompts a caller to enter digits that will be compared to a desired response.

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This page was last modified on November 30, 2018, at 10:46.