Update Customer Block

Use this block to update the customer profile in the database used for Context Services. You can update customer profile or extension data.  Composer supports multi-valued extensions starting with Universal Contact Server 8.0.2.  For more information on Context Services attributes and extensions, see the Context Services User's Guide.

Notes:

• Place this block after the Query Customer block after you place the results of the customer query in a variable. This applies if you want to update some individual customer attributes and keep the other attributes at their original values. Otherwise, to remove all older attribute values, you do not need to use a Query Customer block and the Profile Data Variable property can remain not set.

• You may wish to configure Context Services Preferences. The behavior of some properties can vary depending on whether you are in offline or online mode.

• Also see Mandatory Data for UCS Blocks.

• If using Context Services 8.5, the database for service/state information is the Genesys Mobile Services database. If using Context Services 8.1, the database for service/state information is the Universal Contact Server database. For more information, see General Guidelines for Context Services Preferences.

The Update Customer block has the following properties:

Name Property

Find this property's details under Common Properties.

Block Notes Property

Find this property's details under Common Properties.

Profile Data Variable

Click the down arrow under Value and select the variable that contains the customer profile data for the update operation.  A Query Customer block can be used to initialize this variable.

Profile Data Property

Use this property to specify the core or extension customer profile data.

1. Click under Value to display the button.
2. Click the button to open the Profile Data dialog box.  The first time this dialog box appears, an Add button appears  on the left side only.
3. Click Add  to open the Profile Attribute dialog box.
4. Click the down arrow and select either Core (for customer profile core data) or a customer profile extension.
5. Click OK to close the Profile Extension dialog box. The Profile Data dialog box adds a second column with a second Add button.
6. With Core or the customer profile extension still highlighted in the first column, click the Add button in the second column. The Customer Attribute dialog box opens. Do one of the following:

• Opposite Attribute, select the attribute (core or extension depending on what you previously selected). In offline mode, there is an additional field ‘’Attribute Type” in this dialog where you must choose between string, Boolean, integer, long, double, date, datetime, or currency depending on the customer profile attribute definition.
• Opposite Type, select Literal or Variable.
• Opposite Value, enter the literal or select the variable.
• Click OK to close the dialog box. The Profile Data dialog box reflects your entry.

7. Repeat these steps if you wish to update another attribute.  

Exceptions Property

Find this property's details under Common Properties.

You can also define custom events.

Customer ID Property

Click the down arrow under Value and select a variable to specify the Customer Identifier.

Operation Property

Use this property to select the block’s operation. Click the down arrow and select one of the following:

• Update to update an existing customer profile.
• Insert Extension to insert extensions records to an existing customer profile.

Condition Property

Find this property's details under Common Properties.

Logging Details Property

Find this property's details under Common Properties.

Log Level Property

Find this property's details under Common Properties.

Enable Status Property

Find this property's details under Common Properties.

ORS Extensions Property

Starting with 8.1.4, Composer blocks used to build routing applications (with the exception of the Disconnect and EndParallel blocks) add a new ORS Extensions property.