This page was last edited on November 30, 2018, at 18:46.
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Use the Associate Service block to associate an anonymous service record with a customer whose profile exists in the database used for Context Services.
Note: This method can be called more than once in a callflow/workflow. However, subsequent invocations override earlier associations. Therefore, if a service, that is associated with a customer, is again associated with a different customer, the earlier association will be replaced and the service will only be associated with the customer specified in the latest call.
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The Associate Service block has the following properties. The behavior of some properties can vary depending on whether you are in offline or online mode.
Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.
Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.
Click the down arrow under Value and select a variable that contains the Customer Identifier for the anonymous service.
Find this property's details under Common Properties Context Services.
Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.
You can also define custom events.
Find this property's details under Common Properties.
Find this property's details under Common Properties.
Find this property's details under Common Properties.
Find this property's details under Common Properties.
Find this property's details under Common Properties Context Services.
Find this property's details under Common Properties Context Services.
Use this property to specify the estimated service duration (in seconds).
Find this property's details under Common Properties Context Services.
Find this property's details under Common Properties Context Services.
Find this property's details under Common Properties Context Services.
Find this property's details under Common Properties Context Services.
Find this property's details under Common Properties Context Services.
Find this property's details under Common Properties Context Services.
Starting with 8.1.4, Composer blocks used to build routing applications (with the exception of the Disconnect and EndParallel blocks) add a new ORS Extensions property.